Shipping Policy

At Furlee, we are committed to delivering your order reliably, safely, and with full transparency. This policy explains where we ship, delivery timelines, shipping costs, tracking, and how delivery issues are handled.

Shipping Locations

This shipping policy applies to orders shipped to the United Kingdom and any other locations made available at checkout.

Orders are processed through our fulfillment partners and shipped to customers using tracked delivery where available. Some inventory may ship from domestic or international partner warehouses depending on availability, product type, and logistics routing.

If your shipping country is not available at checkout, it means we currently do not ship to that location.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Orders are processed and dispatched Monday to Friday, excluding public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and courier link, where tracking is available.

Please note that order processing times are separate from shipping transit times.

Shipping Costs

We offer tracked shipping options for eligible orders. Any applicable shipping fees will be clearly shown at checkout before you complete your purchase.

From time to time, we may offer free shipping promotions. If free shipping applies to your order, this will be shown at checkout.

All prices displayed on our website include handling costs unless otherwise stated. Shipping costs, taxes, customs duties, and import charges may vary depending on your delivery location and will be handled according to the information shown at checkout.

Delivery Times

Estimated delivery times are as follows:

Processing time: 1–3 business days
Shipping/transit time: 5–10 business days
Estimated total delivery time: 6–13 business days

Delivery times are estimates only and may vary due to courier operations, customs processing, local postal services, public holidays, high-demand periods, incorrect address details, or other factors outside our control.

Carrier Services

Deliveries may be handled by Royal Mail, Evri, DHL, USPS, YunExpress, or an equivalent trusted local or international courier, depending on your location and the fulfillment route used for your order.

Where tracking is available, your shipment will include tracking from dispatch to delivery or to the final-mile courier handover.

Tracking Your Order

Once your order has been dispatched, you will receive a tracking number by email.

You can track your order at any time using the Track Order page on our website.

Please allow up to 24–48 hours after dispatch for tracking information to update. In some cases, tracking may only update once the package reaches the destination country or is scanned by the final-mile courier.

Delays, Customs, and Delivery Issues

We work with reliable logistics partners to ensure smooth delivery. However, occasional delays may occur due to customs processing, courier disruptions, public holidays, weather conditions, high-demand periods, or other circumstances outside our control.

Please ensure your shipping address is entered correctly at checkout. Furlee is not responsible for delays, losses, or failed deliveries caused by incorrect or incomplete address details provided by the customer.

If you experience delivery issues or your order is delayed beyond the estimated delivery timeframe, please contact our customer support team for assistance at contact@tryfurlee.com.

Missing or Lost Packages

If your order has not arrived within 15 business days after the estimated delivery window, please contact us at:

Email: contact@tryfurlee.com

Please include your order number and the email address used at checkout in your message.

We will review the tracking information and work with the courier or fulfillment partner to investigate the issue. If the courier confirms that your package has been lost, you may be offered a replacement or a refund to your original payment method, depending on the situation and product availability.

Incorrect Address or Failed Delivery

Please make sure your shipping address is complete and accurate before placing your order.

If a package cannot be delivered because the address provided was incorrect, incomplete, or inaccessible, we may be unable to offer a free replacement or refund. If the package is returned to sender, we will contact you to discuss the available options.

Damaged or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, or incorrect, contact us as soon as possible at contact@tryfurlee.com with your order number and clear photos of the issue. We will review the case and work to make it right.

UK Customer Rights

For UK customers, this shipping policy does not affect your statutory rights.

If you purchased online, you may have the right to cancel your order within 14 days after receiving your item, unless an exception applies. Please refer to our Return & Refund Policy for more information.

Contact Information

Legal business name: Confirm Flow LLC

Trade name: Furlee

Registered state: Wyoming, United States

Email: contact@tryfurlee.com